- 1.How can I log into the Information System?You need a web browser, enter https://is.vsh.cz/ and click to “Login”. If you want to make sure the connection is secure, check MU Information System certificate. Click the lock icon in your browser's address bar next to the URL (the specific location may vary by browser), which displays detailed information about the security of the page. You log in to the system with entering your user name (use your personal identification number – učo) and password. The faculty administrator of access rights will tell you the učo and password, seehttps://is.vsh.cz/ Access rights administratorsDue to the security of the primary password, you will be redirected to the address islogin.cz (a detailed description of security can be found in the text of the authenticated users Login at islogin.cz). The personal identification number remains with you, for example, even if you finish your studies and return to school after a few years.
- 2.What shall I do to log out of the System?To log out of the System, click on the log-out icon situated in the upper right-hand corner. Please make sure that you always perform this operation on the computers you share with other people.
1 log out of the System
- 3.What does „log out from other computers too“ mean?After clicking on the logout icon, you have the option to select „log out from other computers too“ by checking it. Without a check mark, you will only log out on the device you are currently clicking on. When checked, you will be immediately logged out of all devices on which you are currently logged in. If you access the system via a small mobile device, the „log out from other computers too“ option is not displayed and the system immediately logs off the user only on the current device. To log out from other computers as well, select:The Information system System Log outLogin in IS MU, if you do not log out, is always valid for 4 days after the last operation (after the last click). You use the „log out from other computers too“ option when you realize that you forgot to log out on a device to which you no longer have access.
- 4.What purpose does the primary password serve? How can I change it?The primary password is used exclusively for logging into the Information System VŠHE (located at https://is.vsh.cz/auth/). The primary password should not be used for logging into other systems. This also applies to other school sites and e-mail accounts, for which you should use your secondary password. The primary password can be changed on the basis of knowledge of this password directly in the IS VŠHE:The Information system System Change passwordPlease make sure that you always take special care of your primary password and do your best to prevent it from any misuse. In this respect, it is important that you not share it with anyone else or send it anywhere in an unencrypted format (e.g. via e-mail). IS administrators never require you to send them your password by e-mail. If you ever receive such a request or an e-mail asking you to enter your password via a page other than the one belonging to IS or Inet, you should never do so, since you have probably become subject to phishing. You should never allow your browser to save your password either. If you do so, anyone working with the computer when you are not around will be able to log into IS under your profile.
- 5.What purpose does the secondary password serve? How can I change it?The MU secondary password is usually required for other services using IS VŠHE authentication means such as school e-mail accounts working with IMAP and POP3 protocols, the services offered at Comenius Computer Study, WIFI Eduroam authentication, etc. You can change/specify your secondary password using your primary one directly in IS MU on the page you use for changing your primary password:The Information system System Change passwordPlease make sure that your secondary password is different from the primary one, as the former is sometimes transferred over networks in an unencrypted form, which makes it more vulnerable.
- 6.I do not know my user name and password. What shall I do?Please get in touch with your access rights administrator, who will provide you with a new password. For the list of access rights administrators assigned to individual faculties, please go to:https://is.vsh.cz/ Access rights administratorsThe password cannot be sent via e-mail because your access rights administrator must verify your identity first. Besides, this way of distributing passwords is insecure and might result in someone misusing your account.
- 7.I seem to use a wrong user name and passwordPlease make sure that you are using the right keyboard layout. To switch between layouts (e.g. English and Czech), you might want to use the icon with a language code on it (e.g. EN and CS) situated in the bottom right-hand corner of your screen. Another problem might be using the digit 1 instead of the letter l or the digit 0 instead of the letter O. Provided you are entering your user name and password into the System correctly and you still experience difficulties logging in, please proceed the way described in the previous question.
- 8.What is the way of looking up the password saved in my browser?You can look up the password saved in your browser the following way:
- Internet Explorer – The browser itself does not support the option of accessing passwords saved in it. However, you might want to use a free program called "IE PassView" (available for download, for instance, here), which allows you to do so.
- Mozilla Firefox – Go to Tools › Options › Security › Saved Passwords
- Google Chrome – Go to the Chrome menu (clicking on the Chrome menu icon situated on the browser toolbar in the top right-hand corner) › Settings › Show advanced settings › Passwords and forms › Manage saved passwords.
- 9.When I want to enter IS VŠHE, the System does not ask me for my password and displays someone else's page instead. What shall I do?Click on the log-out icon situated in the upper right-hand corner, log out of the System and close all the browser windows. If the problem persists, it means that someone else has saved his/her password in the browser (see What is the way of looking up the password saved in my browser?). We strongly recommend you not to save your passwords in browsers.
- 10.How to proceed if the browser displays an error when accessing the IS VŠHE?Always read carefully the contents of the error message. If the error occurs for the first time, repeat after a few minutes to see if the problem persists. If the problem persists, follow these steps:
- Find out if you have Internet access. Try familiar servers such as http://google.com/, http://seznam.cz/. If they don't work, check your internet connection.
- Find out if the unauthenticated IS VŠHE title page
If it does not appear, contact email@example.com. Fill in the following information in the e-mail:
- What exactly error message does your browser display, or what information does the browser load the page, but the loading does not end within a few minutes.
- From which IPv4 address do you access the MU IS (you can find out, for example, at https://whatismyip.com).
- Which of the following pages works for you and which don't:
- How long and possibly how often do you observe the problem with connecting to the IS VŠHE from this place.
- Find out if you see an authenticated and secure page https://is.vsh.cz/auth/, resp. if the system prompts you to log in to the IS VŠHE (page https://islogin.cz/). You log in by entering your account and password. Do not use bookmarks in your browser in this step, type the address https://is.vsh.cz/auth/ directly into the browser's address bar. If it doesn't appear, try clearing your browser's password and trying to clear your browser's cache. Contact your computer administrator to resolve these issues.
- 11.How can I tell that the connection to the server I am using is secure?Provided you want to make sure that your connection to the server is secure, please check out the Information System security certificate. You can do so by clicking on the padlock icon situated in the address bar of your browser (usually next to the URL address, but its position may vary depending on the browser you use). This will display details related to your connection.
- 12.When I enter my user name and password into the log-in form and try to log in, the System displays the log-in page again. It does not say that my password is incorrect, though. What am I doing wrong?You have not enabled cookies in your browser. To do so, please follow the instructions given in the answer to the question What shall I do to enable cookies in my browser?.
- 14.Even though I have closed my browser, I remain logged in even after reopening it. What shall I do to fix this problem?Provided your browser has been set to reopen the windows and tabs that were open before you last closed it, you will always need to log out once you are done working with the System. Closing the browser might not help in this respect. However, you may try to configure the option of reopening windows and tabs the way that makes the browser forget the logging credentials (this might only be possible in some browsers, though). Provided you use Google Chrome, please proceed as follows: Click on the wrench icon situated in the upper right-hand corner and go to Settings › Show advanced settings › Privacy › Content settings and select "Keep local data only until I quit my browser".
- 15.How long do I stay logged in?You remain logged in for the time you have specified in the System before. The default period is 4 days. The time you have specified in the System represents a minimal inactivity period during which the System keeps you logged in. However, the maximum period can be longer than the specified one by up to 1/4. In practice this means that if you decide on, say, 1 hour, you can still be logged in even after 65 minutes of being inactive.
- 16.My access to the System has been denied. Why? And for how long is this situation going to last?In the situation where your access to the System is to be blocked, you are usually notified of the fact by an e-mail giving you the name of the person imposing the ban and informing you about the reasons for the ban as well as for how long it will be effective. The user's access to the IS VŠHE can be blocked:
- for an unspecified period of time
- Provided the user is, for instance, in debt to the University and he/she has not settled the debt by the required date, his/her access to the System can be blocked for an unspecified period of time.
- The user's access to the System can be blocked temporarily in the event of password misuse.
- 17.How do I add the IS VŠHE icon to the desktop of a mobile device?You can add the IS VŠHE icon to the desktop or home screen of the mobile device, which will take you directly to the system using a browser when clicked. To add an icon, follow the instructions below for selected mobile operating systems (may vary by operating system version):
- Open the address https://is.vsh.cz/auth/ in the browser, the procedure also differs according to the version of the operating system, proceed either via Menu → Add to desktop or via Add to bookmarks (asterisk icon) → Bookmarks → Add shortcut to area.
- Open the address https://is.vsh.cz/auth/ in the browser → Share button → Add to desktop.
- Windows Phone
- Open the address https://is.vsh.cz/auth/ in the browser → Options (three dot icon) → Pin to the start screen in the browser.
- 18.I can't log in to IS VŠHE from Windows Phone, what should I do?In Internet Explorer settings, select "Web Preferred Version" → Mobile Version.
- 19.IS VŠHE protection against overloadThe Information system blocks users who use automatic click repeaters and thus overload the system, eg when registering for exams. The system will be blocked after exceeding the operation limit for monitored applications. To unlock, it is necessary for the user to reset the operation counters by copying the control code from the image. The number of operations performed and a description of the protection mechanism can be found inThe Information system System (Use) Numbers of Operations Performed, Antiscraping
- 20.IS-related recommendations for those leaving the schoolYou can access your e-mail account and some of the IS applications using your user name and password even after you have left the school. However, the functionality of these applications may be limited (for more details, please see the answer to the question Are there any IS services that I can access after I complete my studies or stop working for the University?). Here are a few things we recommend you to do for you to make the most of IS even in the future:
- Redirect mail (if you want to read it outside the IS VŠHE).
To redirect, use:
The Information system My Mail Settings
- Set up newsletters from IS VŠHE.
You can subscribe to news in several ways:
Through Events, you can receive, for example, new posts from Blogs, Discussions, Notice Boards, etc.
The Information system System System settings Events Configure email notification for IS events
- Upload your private photograph and update the information on your Personal Page regularly.
To upload your private photograph into the System, click on the green icon situated next to your current photograph.
You should also check the options specifying which of the information on your Personal Page will be accessible to other IS users once you have left the school. You can do so using the following path:
The Information system Personal page Application settings Personal Page display mode
Update your personal information after changing your name or job.The Information system Personal data Edit personal data
- Redirect mail (if you want to read it outside the IS VŠHE). To redirect, use:
- 21.Are there any IS services that I can access after I complete my studies or stop working for the University?You can access the Information System even after you complete your studies or stop working for the University using your personal identification number (uco) and password. However, the applications requiring the user to be a student or staff member will not work. Details:
- Discussion Forums:
- You will still be able to read messages on these. While you can create new thematic discussion groups and post messages in these, you will not be able to post any in general discussion groups.
- IS mailbox:
- For a period of six months after the end of the relationship with the school, it remains in operation, incl. selected nicknames, options to change mail forwarding, change nickname, etc. Longer operating time can be turned on by granting consent at https://is.vsh.cz/auth/privacy/former.
- My Web
- It still works.
- Personal Page
- It still works. However, you will only be visible and searchable if you give your consent
Settings can be changed via
The Information system People Settings Edit my Personal Page Application Settings Personal Page display mode
- You can read, but you can't post new posts.
- Viewing information
- All information about your study, the Catalog of courses and the like is available without change.
- Study Applications
- It still works.
- Studying materials
- Materials from the time of study remain accessible.
- Events, Drill, Bookmarks, My Friends, Comments, and Projects:
- It still works.
- File Depository
- It is available only to graduates of the VŠHE, who have successfully completed their studies with a state final examination.
- You will be able to read Noticeboard messages as well as post new ones.
- Teacher’s Notebook
- Teachers continue to have access to courses in which they are listed as lecturers even after terminating their contracts.
- 22.How can I change my user name (login)?Provided you want to select or change your user name, please use the following path:The Information system System Change user nameYou can log in to the system with the selected nickname (you can also continue to log in with your account). The address firstname.lastname@example.org is an alias for your regular e-mail address učo@post.vsh.cz – you can, for example, list it with friends. If you no longer wish to use a nickname, you can cancel it using the "I want to remove my user name from the System. I do not want to change it." link.
Provided you have failed to find the information you were searching for, you can contact us at